LuckyMe Slots Casino
At LuckyMe Slots, our casino brings together 3D slots, live dealer games and table games. Explore the games, first-deposit offers and account conditions below.
Claim your welcome bonusExplore Casino games, Welcome offer, Payments, Account, Responsible gambling, FAQ, Support, Operator and eligibility.
Our casino games
Online slots and jackpots
We offer over 800 fun online casino games. Our categories include Online Slots, Progressive Jackpots, Table Games and Live Casino. Our progressive jackpot listings include 777 Strike and 777 Deluxe Jackpot.
Slots and jackpots
Live casino
Game displays
Our logged-out game images and provider icons are for illustrative purposes only. Some displayed games may not be live or available for your country or account.
Our welcome offer
First-deposit offers
For eligible accounts, our welcome offer provides 100 free spins on your first deposit, while our Starburst promotion offers 50 spins after a first deposit.
When the welcome offer applies, we automatically credit it on your first deposit of at least £10. The Starburst spins are worth £0.10 each, with 10x free spin winnings wagering. Only Slots count towards this offer. Under our Bonus Policy, the maximum bet is the lower of 10% of free-spin winnings, with a £0.10 minimum, or £5.
Our first deposit bonuses/welcome offers undergo an automatic account registration check. We may find an account ineligible and email that decision as soon as the account is created. Unless an individual offer specifies otherwise, bonuses require a successful deposit and deposit bonuses require at least £20 or its equivalent in another currency. Individual promotion terms may supplement or override our Bonus Policy.
Balances and claim order
We use your Real Balance before your Bonus Balance. Wins funded from Bonus Balance return to that balance until completed wagering transfers the remainder to real balance, except for non-cashable bonuses. We allocate mixed-balance wins proportionally and remove any non-cashable bonus left when it is consumed or wagering finishes.
If you receive claimable spins or tickets with a deposit offer, or buy spins with Real Money, we require you to claim or play them before using available real or bonus funds. Otherwise, we may remove winnings. Some games allow play with real balance but not bonus funds, as indicated on their game information cards.
Wagering and withdrawal eligibility
We count wagering only on eligible-game bets funded from Bonus Balance. To withdraw funds related to a bonus, free spins or golden chips, you must first have deposited and risked your own money. If you attempt withdrawal without risking the deposit used to obtain a reward, you forfeit that reward.
While you wager Casino Bonus or Free Spins winnings, each bet includes any special bet feature, gamble function or other wagering activity. We limit it to the lower of 10% of the original or credited bonus amount, with a £0.10 minimum, or £5. A breach may cause us to void and remove winnings.
Unless a promotion specifies otherwise, Casino Bonus and free-spin winnings carry wagering of 10 times the relevant bonus amount. Under standard wagering, only Slots and Scratch games count. Under mixed wagering, all games count.
Expiry and other bonus conditions
Unless stated otherwise, we remove a non-deposit bonus and its winnings if wagering is not completed within 24 hours. Free spins, free bets, free bingo tickets and golden chips are available for 24 hours. If a bonus is consumed, cancelled or expires before wagering is complete, we remove all winnings linked to it, including pending or unclaimed wins from games or promotions played while it was active.
Unless an offer specifies otherwise, winnings or withdrawals from a no-deposit bonus or no-deposit free spins, bets, bingo tickets or golden chips are capped at the greater of £100 or twice the bonus amount. We remove excess winnings, including later wins made with that money after a deposit. A bonus, including free-spin bonus funds, is also classed as non-deposit when your Real Money balance at crediting is below your most recent deposit.
We may withhold withdrawals or confiscate bonuses and winnings for irregular play. This includes low-margin, equal, zero-risk or hedge betting intended to exploit bonuses, a significant change in play after increasing a balance to complete wagering, betting systems, even-money Baccarat or Roulette bets, and changing to a stronger currency before a wagered award is credited. We may also rescind bonuses, void winnings and close relevant accounts for suspected bonus abuse alone or with partners.
If a claimed bonus or spins have not appeared, contact Customer Support before placing bets so we can credit the missing reward.
Deposits and withdrawals
Deposit verification and ownership
Before you deposit or gamble, we attempt automated registration verification. If it fails, we require ID and a recent Utility Bill through Upload Docs in My Account/Personal Area. This is the only accepted document-submission route. You may deposit or play once we verify the documents, and we may suspend the account until required documents arrive. Anti-money-laundering checks may suspend deposits, withdrawals or play. Responsible-gambling action may suspend deposits and play.
We require every deposit to come from a payment source held in your name. Deposits through another person's method are prohibited. If one occurs, we block further use of that method, void winnings accrued from those deposits and return the deposit without refunding money already spent. A name mismatch may lead us to void winnings after requested identity checks. Before returning a deposit made through another person's method, we require both holders' ID and a signed Letter of Authority from both holders. You must prove authorisation for the transaction, and missing documents may lead to further account restrictions.
When deposits take effect
We credit funds on actual receipt or payment-processor approval. Confirmed deposits take effect immediately except Wire Transfer Deposits, after which Real Money play is available. We may contact you to verify a deposit verbally. Deposits must not come from unlawful funds.
Withdrawal requests and amounts
We process withdrawals only for Real Money Accounts with a successful deposit. Submit requests through the withdrawal page in the casino software. We do not accept a withdrawal request by email, telephone or another route.
At registration, we assign an individual withdrawal amount per transaction and display it in the withdrawal page's more info area. Once a transaction is processed, you can request another immediately. We set no daily, weekly or monthly limit on the number of transactions. You may email support to request a different single-transaction amount or an increase to a request already submitted. That email does not replace a request through the withdrawal page.
Withdrawal methods and charges
We use a Closed-Loop transaction process. If your deposit method cannot receive withdrawals, we require full verification of an alternative method belonging to you before payment. We aim to use your preferred method where practical but may use another available method after verifying ownership.
Our withdrawal charges may change and are deducted before processing.
| Withdrawal method | Charge and condition |
|---|---|
| Wire Transfer | £10, with no charge over £500. The minimum wire transaction is £50. |
| Cards | No charge. |
| Online Wallets | No charge. |
If you repeatedly deposit and withdraw without commensurate betting, or place only low-risk bets, we may pass on bank charges we incur of 15% of the amount before closing the account.
Processing and first-withdrawal documents
We aim to process withdrawals within a few hours and usually have cash ready within 24 hours. Once fully processed, we send funds immediately. Extra identity checks can take longer. A win of £5,000 or more, or a jackpot win, may also take longer while we verify it and complete required checks. These processing times do not promise when a payment will arrive at your bank or wallet.
Before processing your first withdrawal, we require a utility bill no older than 3 months and government-issued ID. We also require copies of the front and back of your card, with the middle 8 front digits and the back CVV2 code hidden. For an eWallet withdrawal, provide its account number and attached email address. You normally submit verification documents once, though we may need extra checks. We usually review documents in less than 12 hours. Contact Customer Support if you have no response after 48 hours.
Before paying a withdrawal, we review play for breaches of our terms and Bonus Policy. A congratulatory message about a win does not mean it has passed our Accounts Department checks. We may delay or stop a withdrawal pending final approval of an outstanding deposit or when original deposit funds have not arrived within 24 hours. If those funds are not received within 24 hours, we cancel winnings made through that deposit.
If we cannot pay your chosen method and have no alternative details, we reverse the withdrawal to your bankroll after 7 days. You can recover inactive-account funds by logging in and requesting a withdrawal. If your account is blocked or excluded, contact Customer Support to recover funds.
Your account
Personal details
We require true, complete and current registration details, including a valid address and contact email. Your account is for personal use, so do not share its credentials. We send notices to your registered email address, which you must keep active and updated.
Inactive accounts
After 12 consecutive months without account access, we may charge £5 monthly against the remaining balance until you reactivate by logging in. We do not charge an already empty balance, and an insufficient balance is reduced to zero rather than below it. Before charging, we attempt payment to your last-used method. If that fails, we take reasonable steps to email you 30 days in advance. We may waive or reduce the fee.
Responsible gambling
Freeze and cooling-off
We provide Freeze/Cooling-Off through Player Limitation in My Account, or Customer Support can guide you, for 24 hours or 1 to 6 weeks. This restriction applies only to the selected account, which becomes fully active when the period expires. We may require identity verification before limitation tools become available.
Self-Exclusion and reopening
We offer Self-Exclusion for a minimum of 6 months and up to 5 years. You cannot request activation within 180 days of setting it. After placing the exclusion, you may ask Support to extend it to a chosen 1, 2, 3, 4 or 5 years. It covers all your known accounts under the same operator licence and prevents deposits and gambling. We stop marketing, although removal from marketing databases may take up to 24 hours.
After your Self-Exclusion period expires, your account will remain restricted. We consider reuse only after you request activation by telephone or in person. A further 24-hour cooling-off period applies before we activate accounts under the same operator licence.
Effects of a limitation
During a limitation, we prohibit play or attempted play on affected accounts. We remove any resulting winnings and return only remaining deposits, without refunding lost deposits. A limitation request forfeits bonuses, cashbacks and personal offers extended before it. We may also remove accrued VIP points or reduce your VIP level.
Game reminders
You can set a Game Status Reminder interval in My Account or ask support to configure it. Its Reality Check interval starts when you open a game and restarts from zero for each new game. Our enabled reminder shows elapsed playing time. Continue dismisses the message and leaves the game open, Game History displays your history, and Close Game closes the game and logs you out.
GamStop, GamProtect and further help
We participate in GamProtect. When a customer qualifies as high-risk under the scheme, we share their data with GamProtect and participating operators where they hold accounts for safer-gambling checks and interventions. Rights over this processing may be limited where needed to prevent harm, with appeals available through GamProtect's redress process. Registering with GamStop, temporarily or indefinitely, stops you gambling on or receiving marketing from any website licensed in Great Britain.
If GamProtect cannot be contacted because of service issues, we may permit gambling without its restrictions. If your account details differ from those used for a GamStop or GamProtect registration, we may not honour that status. We remove any winnings from that play and return only unspent deposits.
We signpost the National Gambling Helpline on 0808 8020 133, GambleAware for information and support, Gamblers Anonymous for peer support and Payplan for free debt advice.
Frequently asked questions
What is the LuckyMe Slots welcome offer?
The welcome offer provides 100 free spins on your first deposit for eligible accounts.
How does the Starburst free spins offer work?
The Starburst promotion offers 50 spins, credited automatically on a first deposit of at least £10. Each spin is worth £0.10. Free-spin winnings have 10x wagering, and only Slots count.
Can I cancel a bonus?
An active bonus does not by itself stop a withdrawal. To withdraw, you must first cancel your entire bonus balance, including bonus winnings, in your personal area. Cancellation is irreversible unless we exceptionally reinstate the bonus at your request. Any reinstatement carries the full wagering conditions regardless of wagering already completed.
How do I request a withdrawal?
Submit your request through the withdrawal page in the casino software. Withdrawal requests are not accepted by email or telephone.
How long do withdrawals take?
Withdrawals are processed within a few hours, and cash is usually ready within 24 hours. Extra identity checks can take longer. These processing times do not promise when payment will arrive at your bank or wallet.
Are there withdrawal charges?
Wire Transfer withdrawals cost £10, with no charge over £500 and a minimum wire transaction of £50. Cards and Online Wallets have no charge.
What documents are needed for my first withdrawal?
You need a utility bill no older than 3 months, government-issued ID, and copies of the front and back of your card with the middle 8 digits and CVV2 hidden.
Can I set deposit limits?
You can set daily, weekly and monthly deposit limits through My Account or the Cashier. Decreases apply immediately; increases take effect after 24 hours. Where several limits apply, the strictest applies.
When is Live Chat available?
Live Chat is available from 06:00–00:00 GMT after you log in and select Live Chat. General customer support is available around the clock.
Support
Live Chat and email
Our general customer support is available around the clock. Our Live Chat is available from 06:00-00:00 GMT after you log in and select Live Chat. You can email us at [email protected] at any time from your registered email address. Include your username so we can identify your account. We may make further identity checks. Replies to transactional deposit or bonus emails are not an accepted contact route.
Unresolved queries
If support has not resolved your query or complaint, you can ask us to escalate it to a manager or supervisor. They will investigate and contact you with a decision within 96 hours.
Operator and eligibility
Casino operation
Skill on Net Ltd operates our casino. The company is registered in Malta under Reg. No. C50024 and holds a gaming licence with account number 39326 issued by the Gambling Commission of Great Britain. We require players to be at least 18 years of age or the higher legal minimum in their jurisdiction.
Customer funds
Skill on Net Ltd holds customer funds separately from company funds in a segregated Players Account at Barclays bank. This meets the Gambling Commission's medium protection level but does not absolutely guarantee repayment in insolvency. We require you to acknowledge this during your first deposit.